Terms and Conditions

Platform role

House of Watches provides marketplace software for listing, discovering, messaging about, negotiating, and purchasing luxury watches and related goods. Unless we explicitly say otherwise, we do not own listed items and we are not the seller, buyer, importer, appraiser, or manufacturer.

The purchase contract is normally concluded between the buyer and the relevant seller. Some purchases are arranged directly between buyer and seller, while eligible verified dealer purchases may use platform-protected checkout and payment processing.

Accounts and eligibility

You must provide accurate account information, keep your login credentials secure, and notify us if you suspect unauthorized account access. We may refuse duplicate, misleading, or abusive accounts.

We may request identity, seller, business, tax, payment, or compliance information when needed to operate the marketplace, prevent fraud, support payments, or meet legal and payment partner requirements.

Seller access may be limited, reviewed, suspended, or removed when account activity creates trust, fraud, payment, legal, or compliance risk.

Seller types

Seller duties and proof of ownership

Sellers must be legally entitled to offer each listed item. We may require proof of ownership, including the generated watch-hand photo challenge, listing photos, purchase documents, or other reasonable evidence.

Counterfeit goods, stolen goods, misleading listings, manipulated photos, or listings that hide material information are prohibited. We may remove listings, withhold publication, restrict seller features, or report suspected unlawful activity.

Listings, messages, and transactions

Listings must be accurate, lawful, and representative of the actual item. Sellers must disclose condition, known defects, missing accessories, service history when known, aftermarket or replacement parts when known, warranty status, location, and whether box or papers are included.

In-app messages should be used for material transaction details so both parties have a reliable record. Users must not use the marketplace to misrepresent goods, evade fees, launder money, harass others, collect sensitive payment details, or move protected-checkout transactions off platform.

Payments and disputes

Payment availability depends on seller type, product, region, and risk checks. Individual sellers may use direct payment flows where available. Verified business dealers may access protected checkout, where funds can be delayed before payout release while delivery, inspection, or dispute windows are handled.

Payments and seller payouts are processed through Stripe Connect or other stated payment partners. House of Watches is not a bank, trustee, or regulated escrow provider unless expressly stated in a separate regulated product notice.

We may review, delay, refund, reverse, or block payments where required by law, payment partner rules, sanctions screening, fraud prevention, dispute handling, chargeback management, or platform policy.

Consumer and trader information

Where EU or Romanian consumer rules apply, professional sellers must provide accurate pre-contract information, including trader identity, product characteristics, total price, taxes, delivery costs, payment and delivery terms, complaint handling, warranty information, and withdrawal or return conditions when applicable.

House of Watches may ask sellers to confirm whether they act as a trader/professional or as a private individual. Buyers should understand that statutory consumer rights can differ when buying from a private individual instead of a professional trader.

Right of withdrawal and exceptions

For eligible distance contracts with professional traders, EU consumer law may grant a withdrawal period, commonly 14 days. The exact availability and handling of withdrawal rights depends on seller status, product condition, applicable law, and whether the item was personalized, altered, worn, damaged, or otherwise excluded.

Private direct transactions between individuals generally do not provide the same statutory withdrawal rights as trader-to-consumer purchases. Buyers should review the seller type and transaction flow before paying.

Complaints, ANPC, and alternative dispute resolution

If you have a complaint, contact House of Watches support first with your order, listing, and account details. For Romanian consumer matters involving professionals, consumers may also contact ANPC or the relevant competent authority.

The European Commission Online Dispute Resolution platform was discontinued on 20 July 2025, so we do not link to it as an active complaint channel.

Changes, suspension, and governing law

We may update these terms when the product, legal requirements, payment flows, or marketplace policies change. Continued use after the effective date means you accept the updated terms.

We may suspend accounts, remove listings, block transactions, or restrict features where needed for security, fraud prevention, legal compliance, payment partner requirements, or marketplace trust.