Answers for buyers, sellers, and dealers.
The marketplace supports two seller models: individual sellers with direct payments and verified business dealers with protected checkout.
Buying
Understand seller type, payment options, delivery expectations, and buyer protection.
Selling
Create listings, upload photos, answer messages, and complete Stripe Connect.
Verification
Individual Connect setup enables direct card payouts; company Connect verification unlocks dealer status.
Buying safely
Check the seller type before paying. Verified dealers can offer protected checkout; individual sellers use direct payment arrangements and are not marked as verified dealers.
Use in-app messaging to keep a record of condition, included accessories, delivery plans, and agreed price.
Selling basics
- 1Create an account and complete onboarding.
- 2Choose whether you are selling as an individual collector or a professional dealer.
- 3Connect Stripe so card payments and payouts can be handled properly.
- 4Create listings with clear photos, condition details, box/papers status, price, and location.
Frequently asked questions
Is every seller a verified dealer?+
No. Buyers and sellers share the same account system. Individual sellers can be payout-ready through Stripe but are not verified dealers.
What does verified dealer mean?+
It means the seller completed business verification through Stripe Connect and can access protected checkout with delayed payout release.
Why does Stripe ask for personal information?+
Stripe collects identity, business, and payout details to meet payment and compliance requirements. House of Watches does not ask you to email sensitive payment details.
What if something looks suspicious?+
Stop the transaction and contact support with the listing link, seller name, messages, and any proof you have.