Talk to the House of Watches team.
Use the right channel below so we can route your request quickly. For order, payment, or seller verification issues, include the email address used on your account.
Account and marketplace support
Account access, buying, selling, listing quality, saved searches, and product questions.
Payments and verification
Stripe Connect setup, protected checkout, payouts, payment status, and disputes.
Dealer onboarding
Business seller verification, dealer inventory, launch access, and commercial questions.
Before you write
- 1Include your account email and any order, listing, or conversation reference.
- 2For payment issues, do not send card details or bank credentials by email.
- 3For authenticity concerns, include clear photos and describe exactly what looks wrong.
Response times
During beta, we prioritize order, payment, account access, and seller verification issues first. Most non-urgent requests are reviewed within one business day.
FAQ
Can I contact a seller outside the platform?+
For private direct-payment transactions, the buyer and seller arrange payment and delivery between themselves. For protected checkout, keep the transaction inside House of Watches.
Can I become a verified dealer?+
Yes, but verified dealer status is reserved for business accounts that complete company verification through Stripe Connect.